The second-hand marketplace Shoppers Share Anger Regarding Sizing Changes

Shoppers are voicing their frustration due to a modification that led to products showing incorrect sizing.

This online marketplace has revised its size classifications for women's and children's garments without notifying every member regarding the update.

Social Media Response

Countless users and merchants have taken to social media stating that platform listings now display a different size category than originally posted because of the remapping.

The platform stated the new system was more in line with similar services.

It has advised users to examine their items and manually change the size when needed, resulting in member annoyance.

Measurement Approach Modifications

Previously, the sizes had both numerical and alphabetical indicators, such as S/8 or M/10.

The revised method features a letter and a range like S/UK 8-10.

For certain items, the sizing has been recategorised - for example a size L was formerly size 12 but currently displays as UK 16-18.

Shopper Accounts

A fashion influencer, who makes TikTok content about plus-size fashion, stated the update "complicates both purchasing and selling".

"Few clothing companies classify XL as 20-22," as the platform currently indicates.

Stephanie Gallen, based in Glasgow, said garments she listed featuring size 14 markings were appearing on the platform as measurements 20-22.

"If anyone [who is] size 20-22 buys them they will likely be quite upset," she stated.

Manual Updates

Another shopper, located in England, said she had been left angered because the modification necessitated personal updates the measurements for "each individual item".

"Personally, this is quite irritating, as I'm chronically ill and platform income has been essential for me since losing part of my income," she explained.

Service Background

The service features exceeding 100 million members, including 18 million in the UK.

It has proved a popular alternative versus similar marketplaces including eBay and Depop.

This represents another occasion when a surprising modification to the app has proved unpopular: previously, the platform withdrew an update regarding delivery choices following member complaints.

Matthew Newman
Matthew Newman

A passionate storyteller and adventurer who shares insights from life's twists and turns.